EvolveWell Inc. Website Privacy Policy

Effective Date: 12/18/2024

1. Introduction

EvolveWell Inc., along with its affiliates and subsidiaries (collectively, "EvolveWell", "we", "us", or "our"), prioritizes the protection of the privacy of its users ("you" or "your"). This Website Privacy Policy (“Policy”) governs the collection, use, sharing, and safeguarding of your personal information when you visit our website located at www.evolvewell.com (the "Website"). This policy applies exclusively to information collected through the Website and not to other services offered by EvolveWell.

2. Personal Information We Collect

We collect various types of personal information through our Website which enables us to deliver personalized and efficient services. Below are the specific categories and types of information we collect:

  • Identifiers: This includes your full name, email address, postal address, phone number, and other similar identifiers that you provide when registering for any services provided through our Website, contacting us, or using our Website.

  • User Content: This includes content that you upload to or create on or through the Website, and any personal information provided to us through use of the Website.

  • Billing Information: When applicable, we gather your billing information such as billing address and a debit/credit card number, or bank account number, and order form information when you purchase our services on the Website.

  • Internet Activity: We gather data about how you use and interact with our Website, including your browsing history, the pages you visit, the links you click, and the time spent on each page. We also collect your IP address, browser type, and operating system to enhance website performance and diagnose technical issues.

  • Geolocation Data: If you consent, we may collect data about your physical location derived from GPS or similar technologies to offer location-based services.

  • Communication Information: When you send us an email or use any contact forms on our Website, we collect the information you provide in these communications to respond to inquiries and provide customer support.

  • Cookies and Tracking Technologies: We use cookies, beacons, and other tracking technologies to collect information about your interaction with our Website and third-party websites. This includes information about your browsing behavior, preferences, and engagement with advertisements.

  • We may also collect other personal information that you provide to us, and such other personal information as is permitted or required by applicable law.

3. How We Use Your Information 

We use your personal information for several purposes, as permitted by applicable law:

  • To provide Website functionalities and services. As a user of our Website, your identifiers, user content and communication information (all as described above) may be used as required to allow you to create and manage your account, verify the name and address that you have given us, send you notifications and updates about our services, deal with enquiries and complaints made by or about you, and otherwise provide Website functionalities and services requested by you.

  • To improve and personalize your user experience. We use internet activity information, communication information, geolocation data, and information collected through cookies and tracking technologies (all as described above) to help deliver a better experience, to diagnose technical problems, to support marketing activities, so that we may better administer and improve the quality of our Website and the associated services.

  • Billing Coordination. All billing information collected through the Website is used to bill for the services requested by our users. This billing information is not used by us for marketing or promotional purposes.

  • Marketing and Promotion. We use your email address to contact you to further discuss your interest in the Website and the associated services, or to send you information regarding us, such as information about new features, promotions and events. Any such communications will be sent in accordance with your marketing preferences and consent choices. We may also email you with service-related information concerning the Website and the associated services to the extent allowed by law and in light of the commercial relationship between us. You may opt out of receiving marketing materials at any time by logging into the website and adjusting your marketing preferences or following the unsubscribe instructions included in each marketing communication.

  • For enforcing compliance with our policies. We may access your personal information to the extent necessary to investigate a suspected violation of our Terms of Use and other terms and policies applicable to our Website.

  • For compliance with legal obligations including to pay our taxes, to fulfill our business obligations, and as otherwise required by law.

Subject to applicable law, we may also use your personal information to analyse customer demographics, to customise and develop the products and services that we offer, to protect our operating systems and integrity as well as other users, to monitor compliance with and enforce our Terms of Use and other applicable policies and contracts, to allow you to exercise any rights you may have with respect to your personal information under applicable data protection legislation, for any other purposes to which you consent, and for such other purposes as are permitted or required by applicable law.

4. How We Share Your Information

We share your information under certain circumstances with:

  • Service providers who help us with website hosting, maintenance, and other operations (Customer Relationship Management platform).

  • Legal and regulatory authorities when required by law or to respond to legal requests.

  • Business transfers, such as during a merger, sale, or asset transfer (each, a “transaction”) in which we are involved, for the purposes of evaluating or carrying out the transaction.

We may disclose your personal information with other third parties where we have consent to do so, except as otherwise prohibited by law.

5. Your Choices and Rights

You have several rights concerning your personal information that we collect and process. Here’s how you can exercise these rights, subject to any relevant restrictions or exemptions permitted or required by applicable law:

  • Access and Portability: Depending on your jurisdiction, you may have the right to request a copy of your personal information that we hold and in some cases, have it transferred to another service provider.

  • Correction: If your personal information under our control is inaccurate or incomplete, you have the right to ask us to update or correct it.

  • Deletion: Depending on your jurisdiction, you may have the right to request that we delete your personal information from our systems if you believe there is no good reason for us to continue processing it.

  • Restriction of Processing: You can ask us to suspend the processing of your personal information in certain scenarios, such as if you want us to establish its accuracy or the reason for processing it.

  • Objection to Processing: You have the right to object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

  • Consent Withdrawal: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us at privacy@evolvewell.com with your request. We will respond to your request within a reasonable timeframe.

6. Use of Cookies

Our Website uses cookies to enhance functionality and user experience. You can disable cookies in your browser settings, though this may affect the performance of the Website. For detailed information about the types of cookies we use, your choices regarding cookies, and how we use them, please refer to our Cookie Policy.

7. Security

We implement reasonable security measures, including physical, administrative, and technical safeguards, to protect your personal information.

8. International Data Transfers

We transfer and store the personal information we collect about you, primarily within the United States. While our operations are based in the U.S., we may transfer your personal information across national borders to other countries in certain circumstances, such as for processing or storage purposes. Personal information processed outside of Canada may be accessible to foreign courts, law enforcement and national security authorities. Regardless of where your personal information is transferred, we take appropriate measures to ensure that your personal information remains protected and secure. Such measures include implementing standard contractual clauses approved by the European Commission or other specific country laws, regulations, and best practices for transferring personal information among our group companies and third-party service providers. We comply with applicable legal requirements, providing adequate protection for the transfer of personal information to recipients in countries outside of your country of residence.

If you have any questions or wish to obtain further written information about our policies and practices with respect to the collection, use, disclosure or storage of your personal information by service providers outside of Canada, you may contact our Jack Browner at privacy@evolvewell.com.

9. Children’s Privacy

We do not knowingly collect or process personal information from individuals under the age of 18. If we become aware that we have inadvertently received personal information from a visitor under the age of 18 on our Website, we will delete the information from our records.

Please contact us if you have concerns regarding the potential collection of your child’s information.

10. Links to Third-Party Services and Features

We strive to enhance your online experience through our Website. We may provide links to other online services and may include third-party features such as apps, tools, widgets, and plug-ins. We do not own or control these linked online services or third-party features, and we are not responsible for the information practices of the third parties that have ownership or control over them. In some cases, these third parties operate independently from us, which means their privacy practices are not covered by this Policy. We recommend that you review their privacy statements to learn about these third parties' privacy practices, including details on the personal information they may collect about you.

11. How Long Do We Retain Your Personal Information?

We retain the personal information we collect about you for as long as necessary to fulfill the purposes outlined in this Website Privacy Policy or as otherwise specified at the time of data collection, unless longer retention is permitted or mandated by applicable law. We will not retain your personal information longer than required or permitted under applicable law. We dispose of the personal information we collect in accordance with our internal retention policies and procedures.

12. State Privacy Rights

Residents of certain states in the United States have specific rights regarding their personal information. Below are summaries for residents of California, Colorado, Connecticut, Utah, and Virginia:

  • California Privacy Rights: California residents should refer to our California Privacy Notice for detailed information about our privacy practices and your rights.

  • Colorado Privacy Rights: Colorado residents should refer to our Colorado Privacy Notice for detailed information about our privacy practices and your rights.

  • Connecticut Privacy Rights: Residents can exercise the following rights through the footer of our website or the settings section of our app by selecting the Request My Personal Information link:

    • Request to Access My Personal Information

    • Delete My Personal Information

    • Correct My Personal Information

Additionally, Connecticut residents can manage their privacy choices by selecting the Your Privacy Choices link to:

    • Opt Out of the Processing of My Personal Information for Purposes of Targeted Advertising

    • Opt Out of the Sale of My Personal Information

Appeals for declined requests can be submitted through email: privacy@evolvewell.com.

  • Utah Privacy Rights: Utah residents should refer to our Utah Privacy Notice for more information about our privacy practices and your rights.

  • Virginia Privacy Rights: Residents can manage their rights through the footer of our website or the settings section of our app by selecting the Request My Personal Information link:

    • Request to Access My Personal Information

    • Delete My Personal Information

    • Correct My Personal Information

Furthermore, Virginia residents can manage their privacy choices by selecting the Your Privacy Choices link to:

    • Opt Out of the Processing of My Personal Information for Purposes of Targeted Advertising

    • Opt Out of the Sale of My Personal Information

Appeals for declined requests can be submitted through email: privacy@evolvewell.com.

13. EU and UK Privacy Rights

This section provides additional details regarding the rights afforded to residents of the European Union and the United Kingdom under the General Data Protection Regulation (GDPR) and UK GDPR, respectively.

  • Right to Access: You have the right to request access to and receive a copy of the personal information we hold about you.

  • Right to Rectification: You can ask us to correct or complete any inaccurate or incomplete personal information.

  • Right to Erasure ("Right to be Forgotten"): You can ask us to delete your personal information when there is no good reason for us to continue processing it.

  • Right to Restrict Processing: You have the right to request that we suspend processing of your personal information in certain circumstances, such as if you want us to verify its accuracy or the reason for processing it.

  • Right to Data Portability: You have the right to obtain a copy of your personal information in a structured, commonly used and machine-readable format and to reuse it elsewhere or to ask us to transfer this information to a third party of your choice.

  • Right to Object: You have the right to object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your specific situation which makes you want to object to processing on this ground.

To exercise these rights, please contact us at privacy@evolvewell.com. Additionally, if you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.

14. Changes to This Policy

We may update this Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated Policy will be effective as soon as it is accessible.

15.How to Contact Us

For any questions or comments about this policy, please contact us at:

Jack Browner

Email: privacy@evolvewell.com